Lead Ecommerce Coordinator

Job Ref:

LEADE002566

Location:

Corporate Office, 101 NE 3rd Ave, Fort Lauderdale, FL

Category:

Marketing & Digital E-Commerce

Employment Type:

Full Time

Overview

• Regularly review our websites to spot anything that isn’t working quite right—from broken links to checkout hiccups—so customers always have a smooth shopping experience.
• Submit, track, and follow up on IT support tickets, keeping communication flowing between the e-commerce team and technical partners.
• Test website updates and fixes to make sure everything works correctly before and after changes go live.
• Oversee updates and basic maintenance for third-party tools such as Yotpo, OneTrust, Narvar, and others, ensuring all settings and content remain up to date.
• Help support and improve the site’s internal search experience using Bloomreach, making it easier for customers to find what they’re looking for.
• Keep clear documentation of recurring issues, processes, and best practices to help streamline workflows and prevent future problems.
• Learn and support product setup within Salesforce Commerce Cloud, partnering closely with the E-Commerce Operations team to help maintain accurate product information, categories, navigation, and other content that shapes the customer journey.

• E-commerce Operations Experience:
  2–3 years of experience supporting day-to-day website operations, product updates, or digital merchandising in a structured e-commerce environment.
• Comfort With Key Platforms:
  Experience working in Salesforce Commerce Cloud (SFCC) to help manage products, content, and site functionality.
• Content & Search Familiarity:
  Exposure to tools like Bloomreach—or similar search and content platforms—and an understanding of how on-site content shapes customer experience and conversion.
• Issue Tracking & Testing Skills:
  Hands-on experience using ticketing tools such as Jira or ServiceNow to document and follow issues through to resolution.
  A strong grasp of website testing basics, including reviewing updates, checking functionality across browsers/devices, and confirming fixes after deployments.
• Solid Analytical & Organizational Skills:
  Proficiency in Excel, Outlook, and Word to support documentation, reporting, and cross-team communication.
• Problem-Solving Mindset:
  A thoughtful, methodical approach to investigating site issues, identifying root causes, and recommending clear solutions.
• Project Coordination Strengths:
  Ability to juggle multiple priorities, keep tickets and updates on track, and ensure partners stay informed on progress.
• Sharp Attention to Detail:
  A commitment to accuracy—whether reviewing product content, checking links, or ensuring customers have a smooth experience at every touchpoint.
• Clear Communication Across Teams:
  The ability to translate technical details into easy-to-understand language for marketing, merchandising, and leadership teams, while collaborating effectively with IT and external partners.
• Education:
  A Bachelor’s degree in Marketing, E-commerce, Information Systems, or a related field, or equivalent experience.

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we are seeking individuals who thrive in an environment that encourages and supports self-management. To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. 

We are a Drug-Free Workplace.